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Treena's Cozy Flowers

shop@treenascozyflowers.co.uk

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Returns & Exchanges

98 Tonna Road, Maesteg, CF34 0RU

 

© 2025 by Treena's Cozy Flowers Powered and secured by Wix 

 

At Treena, we want you to be fully satisfied with your candle purchase. We offer a 2-week cooling-off period during which you can return your item if you are not happy with it. Please note that you will be responsible for the postage costs when returning the item. Ensure that the candle is intact and in its original packaging to qualify for a refund. Our soy-blend candles are crafted with care, and we aim to make the return process as smooth as possible for our valued customers.

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​In the unfortunate event that your order arrives damaged, take a photo of the damaged item immediately. You should then email this photo along with your order details to our customer service team. Once we receive the broken item, we will issue a full refund, including the postage cost you incurred. Our goal is to ensure a smooth and satisfactory resolution for any issues you may face with your order.

Our standard delivery

takes 3-5 business days.

Royal Mail delivery.

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