Refund Policy
At Treena’s Cozy Flowers, I truly want you to love your candle purchase. Each piece is handmade with care, and your satisfaction means so much.
Your 14-Day Cooling-Off Period
In line with UK Consumer Contracts Regulations, you have 14 days from the day you receive your order to let us know if you would like to return it.
Once you have notified us, you then have a further 14 days to return the item.
To be eligible for a refund:
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The item must be unused
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In its original condition
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In its original packaging
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Suitable for resale
Return postage costs are the responsibility of the customer unless the item is faulty or damaged.
Refunds will be issued to your original payment method once the returned item has been received and inspected.
Damaged or Faulty Items
If your order arrives damaged, please contact us within 48 hours of delivery.
Please email:
📧 shop@treenascozyflowers.co.uk
Include:
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A clear photo of the damaged item
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Your order number
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A brief description of the issue
We may request the item be returned. Once confirmed as damaged or faulty, we will issue a full refund, including reasonable return postage costs.
Our goal is always to resolve any issues quickly and fairly so you feel confident shopping with us.
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.