How We Store, Use and Share Your Information

 

Website Hosting

Our website is hosted on Wix.com.
Your data may be stored through Wix’s secure servers and databases.

Wix Privacy Policy:
https://www.wix.com/about/privacy

Email Marketing

If you subscribe to our newsletter, your data is managed through Mailchimp.

Mailchimp European Data Transfers:
https://eepurl.com/dyikdv

Mailchimp Privacy Policy:
https://www.intuit.com/privacy/statement/

Mailchimp may process data outside the UK or EEA. Appropriate safeguards are in place in accordance with UK GDPR.

 

You may unsubscribe from marketing emails at any time.

Sharing Information

We may share necessary information with trusted third parties including:

• Wix (website hosting)

• Stripe and PayPal (payment processing)

• Mailchimp (email marketing)

• Delivery providers (postal or courier services)

• Analytics tools

 

Only the minimum required information is shared, and providers must handle it securely.

Legal Disclosure

We may disclose personal information if required by law, to protect our legal rights, prevent fraud or maintain website security.

 

Cookies & Tracking Tools 

 

We use cookies and similar technologies to ensure our website functions correctly and to improve your experience.

These may include:

• Essential cookies (required for checkout and security)

• Analytics cookies

• Marketing cookies (with consent)

 

You can manage cookie preferences via your browser settings.

We comply with UK GDPR and the Privacy & Electronic Communications Regulations (PECR).

 

How We Communicate With You 

 

We may contact you via:

• Email

• Telephone (if provided)

• Postal mail

For:

• Order confirmations and delivery updates

• Customer service responses

• Loyalty programme updates

• Marketing communications (where consent has been given)

 

You may unsubscribe from marketing emails at any time.

 

Your Rights Under UK Data Protection Law 

 

You have the right to:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your personal data

• Object to or restrict certain processing

• Withdraw marketing consent at any time

• Request a copy of your data (data portability)

 

To exercise your rights, contact:

📧 shop@treenascozyflowers.co.uk

 

You also have the right to lodge a complaint 

 

shop@treenascozyflowers.co.uk

 

 Data Retention

We retain personal data only for as long as necessary.

If you complete a financial transaction, we are legally required under UK tax and accounting laws to retain relevant records for up to 7 years.

This includes:

• Order details

• Payment confirmations

• Transaction records

After this period, data is securely deleted or anonymised.

 

Children’s Privacy

Treena’s Cozy Flowers does not knowingly sell products to or collect personal data from individuals under the age of 16.

Customers are required to confirm at checkout that they are 16 years of age or older before completing a purchase.

If we become aware that personal data has been collected from someone under 16 without appropriate consent, we will delete it promptly.

Parents or guardians who believe their child has provided personal data may contact:

📧 shop@treenascozyflowers.co.uk

 

 Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The latest version will always be available on our website.