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Terms & Conditions

Legal Disclaimer

At Treena's Cozy Flowers, we strive to provide clear and transparent Terms & Conditions to ensure a secure and enjoyable shopping experience for our customers. Our explanations and information are meant to offer general guidance, but we recommend seeking legal advice to tailor the T&C to your specific needs. T&C are crucial for defining the legal relationship between our valued customers and us, as the website owner. They protect both parties and establish the boundaries for engaging with our website.

Understanding T&C - Essential Information

Treena's Cozy Flowers, being an e-commerce store, has unique T&C that govern the activities of our visitors and customers. These legally binding terms encompass crucial aspects such as who can use our website, payment methods, warranties, intellectual property, and our rights in managing member accounts. It's important to note that T&C should be tailored to the specific nature of each business, and we highly recommend seeking local legal advice to ensure comprehensive protection.

Key Components of Our T&C

Our T&C address various essential issues to safeguard both our customers and our business. They cover aspects such as user eligibility, payment methods, potential future changes to our offerings, warranties, and intellectual property rights. For a more detailed understanding, we encourage you to explore our comprehensive guide on 'Creating a Terms and Conditions Policy' tailored for our e-commerce store.

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Returns & Exchanges

98 Tonna Road, Maesteg, CF34 0RU

 

© 2025 by Treena's Cozy Flowers Powered and secured by Wix 

 

At Treena, we want you to be fully satisfied with your candle purchase. We offer a 2-week cooling-off period during which you can return your item if you are not happy with it. Please note that you will be responsible for the postage costs when returning the item. Ensure that the candle is intact and in its original packaging to qualify for a refund. Our soy-blend candles are crafted with care, and we aim to make the return process as smooth as possible for our valued customers.

​In the unfortunate event that your order arrives damaged, take a photo of the damaged item immediately. You should then email this photo along with your order details to our customer service team. Once we receive the broken item, we will issue a full refund, including the postage cost you incurred. Our goal is to ensure a smooth and satisfactory resolution for any issues you may face with your order.

Our standard delivery

takes 3-5 business days.

Royal Mail delivery.

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