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Privacy Policy

A legal disclaimer

The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Privacy Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific privacy policies you wish to establish between your business and your customers and visitors. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Privacy Policy.

Privacy Policy - the basics

Having said that, a privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, processes, and manages the data of its visitors and customers. It usually also includes a statement regarding the website’s commitment to protecting its visitors’ or customers’ privacy, and an explanation about the different mechanisms the website is implementing in order to protect privacy. 

 

Different jurisdictions have different legal obligations of what must be included in a Privacy Policy. You are responsible to make sure you are following the relevant legislation to your activities and location. 

What to include in the Privacy Policy

Generally speaking, a Privacy Policy often addresses these types of issues: the types of information the website is collecting and the manner in which it collects the data; an explanation about why is the website collecting these types of information; what are the website’s practices on sharing the information with third parties; ways in which your visitors and customers can exercise their rights according to the relevant privacy legislation; the specific practices regarding minors’ data collection; and much, much more. 


To learn more about this, check out our article “Creating a Privacy Policy”.

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Returns & Exchanges

98 Tonna Road, Maesteg, CF34 0RU

 

© 2025 by Treena's Cozy Flowers Powered and secured by Wix 

 

At Treena, we want you to be fully satisfied with your candle purchase. We offer a 2-week cooling-off period during which you can return your item if you are not happy with it. Please note that you will be responsible for the postage costs when returning the item. Ensure that the candle is intact and in its original packaging to qualify for a refund. Our soy-blend candles are crafted with care, and we aim to make the return process as smooth as possible for our valued customers.

​In the unfortunate event that your order arrives damaged, take a photo of the damaged item immediately. You should then email this photo along with your order details to our customer service team. Once we receive the broken item, we will issue a full refund, including the postage cost you incurred. Our goal is to ensure a smooth and satisfactory resolution for any issues you may face with your order.

Our standard delivery

takes 3-5 business days.

Royal Mail delivery.

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